Quality implementation is the hot topic now!
If it is done in Human Resource Development then a colorful change can be anticipated in that organization.
The quality target for Human Resource Division of a popular MNC is to minimize the employee turnover rate and aim to bring it down to zero if possible.
To reach this target the company treats its employees as customers and takes pain to ascertain and verify their needs.
These practices are witnessed in a MNC and some of the details are given in this book.